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Job Ready Program
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About Us
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Job Ready Program
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About Us
Service
Job Ready Program
Contact Us
Home
About Us
Service
Job Ready Program
Contact Us
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About Us
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Job Ready Program
Contact Us
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Course Curriculum for IT Support Job Ready Program
Course Curriculum for IT Support Job Ready Program
Week 1: – Introduction to IT Support
Roles and responsibilities of IT Support Engineer.
Interacting with end users.
Remote Tools and Technologies.
Installation & configuration of Printers.
Setting up scan to email and scan to folder
Troubleshooting most common printer issues
Week 2: - Computer Hardware and Management.
Introduction to computer components.
Computer assembly, parts replacement, and upgrades.
Asset Management.
Patch Management.
Cloning of a laptop.
Week 3: – Introduction to different types of servers.
Introduction to Servers.
Installation and management of Windows server Operating system.
Installation and management of DNS.
Installation and management of DHCP.
Installation process of File Server.
Week 4: -Managing user and computer on AD (Active Directory)
Introduction to Active Directory.
Installing and configuring Active Directory.
Creating and Managing Active directory
Managing organizational units (OU)
Introduction to group policy & implementing GPO.
Introduction to server audits & conducting audits.
Week 5: – Office 365
Managing users in Office365.
Managing and supporting SharePoint sites.
Managing and supporting Microsoft teams.
Manage and support the Mail exchange center.
Managing Entra ID.
Week 6: - Intune
Introduction to Intune
Device enrollment in Intune.
Process of deploying business applications.
Configuring and managing MDM.
Deploying Windows updates on devices.
Week 7: – Backup Technology
Introduction to backup technologies.
Setting up server backups and performing restore.
Setting cloud servers and performing restores.
Introduction to disaster recovery.
Week 8: - IT Service ticketing system.
Introduction to SLA agreement.
Introduction to the ticketing system (Freshdesk)
Guide to dealing with tickets.
Escalating, following up, and closing the tickets.
Creating knowledge base and IT documentation.
Week 9: – Virtualization
Installation of VMware.
Process of creating virtual machines.
Managing and supporting Vmware machines.
Managing ESXI host.
Managing Vcenter Server
Week 10: – Project
Week 11 and 12: - Counselling Service.
Resume, Cover Letter Building & Review
LinkedIn Profile Review
Job Strategy & Assistance
Job searching process
Mock Interview Session: Behavioural & Technical
Interview Preparation
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